FAQ

ORDERING

+   How secure is my online order?

+   What if I entered the wrong address?

+   What if I entered the wrong email address or name?

+   How do I change or cancel my order?

+   Why do I see an extra fee on my bank statement?

+   Why is checkout in USD?

+   What payment methods do you accept?

+   Why has my card been declined?

+   Do I need to have an account to order?

+   How do you determine your prices?

+   I forgot to apply my promotion code, can I do it now?

+   My promotion code isn’t applying the discount, what do I do?

+   Can I apply several promotion codes to my order?

SHIPPING

+   When will my order ship?

+   How long does shipping take?

+   Will my items be sent in one package?

+   Where is my package?

+   Where do you ship to?

+   Where are my items coming from?

+   My tracking says my package has been delivered, but it hasn’t. What do I do?